http://www.callsource.com/index.php News and Events en-us Wed, 19 Nov 2008 23:52:44 -0800 http://blogs.law.harvard.edu/tech/rss OmniUpdate (OU Publish) http://www.callsource.com/news_and_events/news_2008-11-20.php The ResultsSM training system won first place honors for CallSource® at the Apartment Association of Metro Denver’s 2008 Tribute awards, in the “Most Innovative Use of Technology” category. The awards, which recognize “the best and brightest in the industry,”are given out just once every three years, according to the association. Elliot Leiboff Wed, 19 Nov 2008 23:52:44 -0800 http://www.callsource.com/news_and_events/news_2008-11-06.php CallSource, the industry leader in call tracking, performance evaluation, and training, today announced the availability of its Q3, 2008 Telephone Performance Analysis Industry Report Card (IRC). The IRC is an objective look at how effectively sales professionals at auto dealerships handle telephone leads. The current findings are based on a review of 18,855 calls nationwide. Each call is reviewed using a survey created by highly experienced industry professionals. Elliot Leiboff Thu, 6 Nov 2008 08:55:14 -0800 http://www.callsource.com/news_and_events/news_2008-11-04.php Steven D. Bell & Company has subscribed their portfolio of 207 multifamily housing communities to Our University®, a custom Learning Management System and Training on Demand®, a series of professionally designed, self-paced training courses for the multifamily housing industry from CallSource®. Elliot Leiboff Tue, 4 Nov 2008 12:28:02 -0800 http://upload.callsource.com:8080/news_and_events/news_2008-10-14.php CallSource, the industry leader in call tracking, performance evaluation, and training, today announced the latest release of its Lead2Call® technology. This release incorporates several enhancements over the Lead2call product released last year at the National Automobile Dealers Association Conference. Elliot Leiboff Fri, 24 Oct 2008 09:13:11 -0700 http://www.callsource.com/news_and_events/news_2008-10-22.php CallSource, the industry leader in call tracking, performance evaluation, and training, today announced the availability of its Q3, 2008 Telephone Performance Analysis (TPA) Industry Report Card. Laura Bavetz <lbavetz@callsource.com> Wed, 22 Oct 2008 15:45:03 -0700 http://www.callsource.com/knowledge_center/healthcare/main.php Did you know that 50% of all new patient inquires are lost at the front desk? First impressions are made on your phone, not in your spa. Is your customer experience what you would expect? Ensuring a positive customer experience and maintaining your reputation is key to prospering in today's challenging business environment. Laura Bavetz <lbavetz@callsource.com> Mon, 29 Sep 2008 13:14:52 -0700 http://www.callsource.com/about/news_2008-08-04.php CallSource, the industry leader in call tracking, performance evaluation, and training, today announced the availability of its Q2, 2008 Telephone Performance Analysis Industry Report Card (IRC). The IRC is an objective look at how effectively sales professionals at auto dealerships handle telephone leads. The current findings are based on a review of 16,766 calls nationwide. Each call is reviewed using a survey created by highly experienced industry professionals. Laura Bavetz <lbavetz@callsource.com> Tue, 5 Aug 2008 16:14:53 -0700 http://www.callsource.com/automotive/driving_force.php CallSource, the industry leader in call tracking, performance evaluation, and training, today announced the availability of its Q2, 2008 Telephone Performance Analysis Industry Report Card (IRC). The IRC is an objective look at how effectively sales professionals at auto dealerships handle telephone leads. The current findings are based on a review of 16,766 calls nationwide. Each call is reviewed using a survey created by highly experienced industry professionals. Laura Bavetz <lbavetz@callsource.com> Tue, 5 Aug 2008 16:13:36 -0700 http://upload.callsource.com:8080/about/news_2008-07-29.php CallSource, the industry leader in call tracking, performance evaluation, and training, today announced the availability of its Q2, 2008 Telephone Performance Analysis (TPA) Industry Report Card. Mary Ann Fitzhugh Tue, 29 Jul 2008 16:03:33 -0700 http://www.callsource.com/multifamily/overview.php The Telephone Performance Analysis is an objective report on how effectively multifamily professionals answer telephone calls. Findings are based on a review of 28,142 calls spanning 835 communities nationwide. Each call is reviewed using a survey of best practices created by industry professionals with a combined total of more than 150 years experience in the successful ownership, management and operation of apartment communities. Laura Bavetz <lbavetz@callsource.com> Wed, 23 Jul 2008 09:28:27 -0700 http://www.callsource.com/about/news_2008-06-24.php CallSource, the leader in call tracking, performance evaluation, and training services today announced the release of Results(sm) a system that links together a company's marketing, sales, training and management operations to drive ROI and convert more prospects into leases. Customized to meet a company's specific needs, Results affordably scales to support the smallest or largest portfolio. Results features 6 modules: CallTrack (R) provides unlimited numbers and minutes to track advertising performance and record telephone interactions; LeadScore (sm) identifies how many calls are actual leasing opportunities and how many are not; LeadManager(sm) assures lead follow-up with automated email response and electronic guest card screen pops; Telephone Performance Analysis(sm) analyzes and ranks individual call handling performance; Our University(sm) provides a customizable, hosted Learning Management System for assigning and delivering employee training and for tracking results, and NextGen eLearning offers the industry's most comprehensive catalog of professionally designed, self-paced and instructor-led eLearning courses. Mary Ann Fitzhugh <mfitzhugh@callsource.com> Tue, 24 Jun 2008 10:03:51 -0700 http://www.callsource.com/about/calendar.php Visit CallSource August 22-24, 2008 in Orlando, Florida for the Florida Apartment Association trade show. Laura Bavetz <lbavetz@callsource.com> Thu, 19 Jun 2008 07:03:00 -0700 http://www.callsource.com/about/calendar.php Visit CallSource at the 2008 National Apartment Assocation booth #529 Laura Bavetz <lbavetz@callsource.com> Thu, 19 Jun 2008 07:01:32 -0700 http://www.callsource.com/multifamily/targeted_training.php Every year, companies pay out millions of dollars in litigation costs, fines and penalties for Fair Housing Act violations. Don't wait for a complaint. Protect your company's balance sheet and reputation with the industry's best-in-class Fair Housing Training from CallSource. Laura Bavetz <lbavetz@callsource.com> Thu, 24 Apr 2008 10:08:36 -0700 http://www.callsource.com/multifamily/overview.php The Telephone Performance Analysis is an objective report on how effectively multifamily professionals answer telephone calls. Findings are published quarterly, and are based on a review of 20,854 calls for over 611 communities nationwide. Each call is reviewed using a survey of best practices created by industry professionals with a combined total of more than 150 years experience in the successful ownership, management and operation of apartment communities. Laura Bavetz <lbavetz@callsource.com> Thu, 24 Apr 2008 09:19:46 -0700