What our clients say...
"Since we have started using CallSource, we have been able to identify problems with our leasing staff and their ability to generate traffic from the phone call. CallSource has been a vital part of our ongoing training of not just leasing personnel, but our management as well. We have been able to turn phone calls into traffic by appointment and close that traffic. Traffic has increased 30%, as well as rentals."
J.E. Rock, Director
Dreyfuss Management LLC
"CallSource is an integral part of Bozzuto Management's lead tracking efforts, telephone performance evaluation and training. We are able to accurately track the performance of our ad sources with CallSource's easy reporting system. The phone recording feature and Telephone Performance Analysis reports are invaluable tools in evaluation and training of our leasing personnel. CallSource integrates seamlessly with our lead management system, which makes it easy for us to follow-up and manages our phone leads. On top of it, the CallSource customer service and sales team is the best in the industry, I have never worked with a more dedicated and pleasant group of people -- and quick! I highly recommend CallSource."
Israel Carunungan, Director of Property Marketing
The Bozzuto group
"Since partnering with CallSource our company has seen vast improvement in call quality and an increase in set appointments. The ability to listen to calls and use the recordings as a coaching tool has proven invaluable in helping to train our sales team. The Telephone Performance Analysis is by far one of the most fabulous services offered by CallSource. The analysis that goes in to each report is fantastic, and the ability to view at a glance how each community is performing is a great time saver. Ranking the communities based on their monthly TPA score has also helped to create a performance culture within our organization that is improving call quality. CallSource is a very easy company to do business with and our management team has been very impressed and would highly recommend CallSource."
Elizabeth Brown, Director of Sales & Marketing
Benchmark Management Group
"We are finding the reports you generate to be a great tool for tracking the impact of our marketing initiatives. In addition, being able to listen to live calls very soon after they are actually recorded is an invaluable means for our supervisors to evaluate how their team members are interacting with customers over the telephone. The training opportunities that follow these evaluations will no doubt lead to improved sales performance and better customer service."
Paul A. Grossberg, President
SKS Management, LLC
“As a large management company with communities through the U.S., we have found the tele-trainings offered by CallSource to be a wonderful complement to our current training program. Not only does it satisfy our "just in time" training needs, it helps us bring a blended training curriculum to our associates. The Spanish Fair Housing classes are an absolute benefit to us. These classes have saved us a tremendous amount of money in creating a module as well as finding facilitators for our Spanish-speaking associates.”
Melanie Stiles, Regional Training Director
Milestone Management
“CallSource enables us to closely monitor which advertising sources are generating the most calls and manage the effectiveness of our ad spending. Simply stated, CallSource gives us the ammunition we need to make a good business decisions.”
John Eifler, President
Marquette Management Inc.
“CallSource really understands multifamily housing and knows how to work with each level of our teams and how last-minute everything always is. I always appreciate the availability of my CallSource Regional Sales Manager, and your customer care people are always so eager to assist.”
Debbie Hanan, Vice President
Indigo Real Estate
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